Policy
Refund and Cancellation
Our commitment to transparency and fairness for every Smart Therapy™ client.
Last updated: September 2026
Satisfaction Guarantee
We stand behind Smart Therapy™ and want every client to feel confident in their investment. If you are not satisfied, please contact our team within 30 days of delivery to discuss your options.
Hardware Returns
Hardware may be returned within 30 days of delivery, provided:
- Equipment is in original condition with no physical damage
- All components included (headset, controllers, tablet, cables, case)
- Return is initiated by contacting our support team
A return shipping label will be provided at no cost. Refunds processed within 10 business days.
Hardware that has been damaged, modified, or is missing components may be subject to a restocking fee or partial refund.
Software and Subscription
Cancellation terms:
- Monthly subscriptions may be cancelled with 30 days written notice
- Annual subscriptions may be cancelled with 60 days notice prior to renewal
- Prorated refunds are not available for partial billing periods
- Access continues through the end of the current billing period
Certification and Training
Certification and training fees are non-refundable once delivered or accessed. To reschedule, contact us at least 48 hours in advance.
Exceptions
Every situation is unique. If you have special circumstances, please reach out directly. We review all requests on a case-by-case basis.